Dnes mi přišel tento e-mail:
Dear Sir/Madam,
Unfortunately the airline has cancelled the flights.
We will send a refund application to the airline. If the request is granted by the airline we will process your refund. The money will be refunded to your original form of payment once refund is granted by the airline but cannot guarantee anything. Keep in mind that some extra services may not be refunded (Check-in service, Seating service, etc.).
Please note that your booking has not been cancelled yet. You need to reply to this email to confirm the cancellation of your booking.
You will receive an email when your refund has been processed. Please wait for that email before trying to contact us through phone or email or on social media because our current answering times, which goes for everyone in the flight industry, are much longer than usual.
Your booking is not cancelled until you have received a cancellation confirmation from us prior to departure.
Nechapu, jestli byl zrušen jen let z Malty domu, který už se nedá nikde najít, anebo mi byl zrušen i let z Vídně na Maltu, který je porad k dispozici na stránkách. Do společnosti se nemohu dovolat, dekuji za radu.
Katerina
